Holistic Blends Shipping Policies & Return Information

We want ordering from Holistic Blends to be simple and straightforward. The information below explains when orders are processed, what to expect during shipping, and what to do if you need to make a change or return a product.

SHIPPING SCHEDULE

We ship orders Monday through Thursday.

Orders placed by 10:00 AM Eastern on Thursday will generally be processed according to our normal schedule. Orders placed after that time will begin processing the following Monday. Postal holidays or unusually high order volume may affect this schedule.

Need your order shipped on a particular date? Leave us a note with your order. We'll do our best to accommodate your request and will contact you if we are unable to do so.

ORDER INFORMATION & SHIPPING ADDRESSES

Please review your order carefully before submitting it.

Customers are responsible for providing complete and accurate order information, including the shipping address, at checkout. Browser and device autofill can sometimes enter outdated or incorrect information, so please review all information before completing your purchase.

After your order is placed, please review your order confirmation email or text to make sure your shipping address and order details are correct.

If you notice an error, contact us as soon as possible. We are happy to correct an address or other order information if we receive your request before the order has been processed for shipment.

Once an order has been processed or shipped, we may no longer be able to change the shipping address, modify the order, or intercept the package.

Holistic Blends is not responsible for delivery issues resulting from incorrect or incomplete information submitted with an order. If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the order.

ORDER PROCESSING

Standard processing time: 1–3 business days.

During high-volume periods, including holidays and sales, processing may take up to 5 business days.

Please remember that processing time and carrier transit time are separate. Processing time is the period between placing your order and your package being prepared and transferred to the carrier. Transit time begins once the carrier begins moving your package.

SHIPPING RATES & TRANSIT TIMES

Available shipping methods and rates are displayed at checkout.

Any delivery timeframe shown for a shipping method is the carrier's estimated transit time after the package has been shipped and does not include Holistic Blends' order-processing time.

Carrier delivery estimates are not guaranteed by Holistic Blends. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery after a package leaves our facility.

FREE SHIPPING

Orders over $250 shipped within the continental United States qualify for free basic shipping (typically ground service).

PROBIOTIC SHIPPING & STORAGE

As of November 4, 2024, ice packs are no longer included with probiotic shipments.

Our probiotics are formulated and packaged with normal transit conditions in mind and do not require an ice pack during routine shipping.

For best long-term storage, refrigerate probiotics upon arrival and after opening.

DOMESTIC SHIPPING

We carefully package every order for shipment and offer the available carrier options at checkout.

We have occasionally found that UPS provides more consistent handling for certain shipments, particularly orders containing glass bottles. Customers who would prefer UPS may select an available UPS service at checkout.

This is not a requirement. You are welcome to select whichever available shipping method best suits your needs and budget.

Once a package has been transferred to the carrier, transportation and delivery are handled by that carrier. If a package arrives damaged, please contact Holistic Blends promptly so we can review the situation and help determine the appropriate next step.

LOST, DELAYED & DELIVERED PACKAGES

If something goes wrong while your order is on its way, please contact us. We'll do what we reasonably can to help.

Once a package has been transferred to the shipping carrier, its transportation and delivery are handled by that carrier. Weather, carrier delays, incorrect delivery scans, and other circumstances outside Holistic Blends' control may occasionally affect delivery.

If tracking has stopped updating or your package appears to be lost in transit, please contact us. We can review the tracking information with you and help determine the appropriate next step, including contacting the carrier when necessary.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with other members of your household, and with neighbors or building management when applicable. Carriers may occasionally mark packages as delivered shortly before they actually arrive, so we also recommend allowing a short period of time for delivery.

If the package still cannot be located, please contact us and we'll help determine what options may be available through the carrier.

Holistic Blends is not responsible for packages that are lost or misdelivered as a result of an incorrect or incomplete shipping address submitted with the order, or for packages that are lost or stolen after confirmed delivery to the address provided at checkout.

RETURNED, REFUSED & UNCLAIMED PACKAGES

If a package is returned to Holistic Blends because it was refused, unclaimed, or could not be delivered, we will contact you after the package has been returned to us.

If you would like the order resent, you will be responsible for the cost of the new shipment. Please note that free shipping on the original order does not apply to reshipment.

If you prefer a refund and the returned products are eligible under our return policy, we will refund the product purchase price. Original shipping charges are not refundable.

Packages returned because of an incorrect or incomplete address provided with the order are subject to the same policy.

INTERNATIONAL SHIPPING

International shipping rates are calculated at checkout.

Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not determined or collected by Holistic Blends.

Customs requirements vary by country and may change. We recommend contacting your local customs authority before ordering if you have questions about potential fees, restrictions, or import requirements.

International shipments may also experience customs-related delays that are outside Holistic Blends' control.

RETURNS & 60-DAY GUARANTEE

All physical Holistic Blends products are covered by our 60-day guarantee.

If you would like to return a book or unused supplement within the guarantee period, you may return it for a refund of the product purchase price. Original shipping charges are not refundable.

Please send eligible returns to:

Holistic Blends
PO Box 120222
Melbourne, FL 32912

Please include your name and/or order number inside the package so we can identify your return.

Returns must be postmarked within 60 days of purchase to be eligible for processing.

We recommend packaging your return securely and retaining the return tracking number until your refund has been processed.

We also kindly request that you email your return tracking number to support@holisticblends.com so we know to expect your package.